PRIVACY POLICY

This policy (together with the website Cookie Policy) sets out the basis on which any personal data is collected from you, or that you provide. Please read the following carefully to understand how Heat Care views and practices regarding your personal data, and how it will be used.  By visiting https://www.heatcareberkshire.co.uk you are accepting and consenting to the practices described in this policy

Summary

  • We enforce the highest security measures to ensure your personal information is kept secure.
  • We only collect information we need to provide you with the requested services.
  • We will never sell, rent or give away your personal details to anyone.
  • We loathe spam as much as you do!

Information Collected

  • Your personal information is not required to visit this website.
  • Any personal information collected is knowingly provided by you and only required when you use the form on the ‘Contact‘ page to send Heat Care a message. No personal data collected from this contact form is stored on this website.
  • We do not allow ‘comments’ on this website blocking this feature sitewide, therefore no personal data is stored on this website.
  • We do not allow visitors to ‘register’ as a ‘user’ on this website, therefore no personal data is stored on this website.

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website, instructions on how to disable or control Cookies from the most popular browsers can be seen on our Cookie Policy

  • Your IP address is a numeric address assigned to your computer, assigned by your Internet service provider. We automatically collect your IP address as traffic data so that we can send information back to you when requested. This is not used to identify your personal information.
  • Referrers are references to the web address you linked from and is automatically passed along by your web browser. We collect referrers your browser sends as part of traffic data. This is not attached to personally identifiable information.
  • System information such as your operating system/platform, and the type of web browser you use. This is not attached to personally identifiable information.

Links to 3rd Party Data Processors / Websites

Heat Care includes links to other websites whose privacy practices may differ from those of Heat Care. If you submit personal information to any of those sites, your information is governed by their privacy statements. It is our suggestion that you carefully read the privacy statement of any website you visit.

Information Use

  • Your information is maintained on a secure web server in what we believe to be a well-protected environment.
  • Heat Care do not share personal information collected with any other third-party company for any purpose, under any circumstance.
  • Heat Care makes every effort to preserve your privacy, personal information may be disclosed when required by law where we have a good-faith belief that such action is necessary to comply with a judicial proceeding, court order or legal process.

Children’s Privacy

Services we supply are intended for general audiences and not for children under the age of 13. We do not knowingly process data of EU residents under the age of 16 without parental consent. If we become aware that we have collected data from an EU resident under the age of 16 without parental consent, we will take reasonable steps to delete it as soon as possible.

Security

All traffic (transferral of data) on this website and your browser is encrypted and delivered over HTTPS using Secure Sockets Layer (SSL). This website has security measures in place to protect against loss, misuse, and alteration of the information under our control, including without limitation protecting information behind a firewall and encrypting information you send via our contact form, we use a minimum of 128 bit encryption so that data cannot be read by a 3rd party during transmission. When visitors submit personal information via this website, their information is protected both online and off-line.

Our website uses specialist security software (Cerber Security) to ensure data breaches do not occur. Cerber Security protects and monitors web traffic and web server logs, Cerber Security blocks potential hacks.

Should our website be hacked, no personal data can be compromised, no personal data is stored on our website, either by contact forms, user registration or comments.

We do everything in our power to protect user-information off-line. All of our client information, not just the personal information, is restricted in our office, our computers password protected and only the director of the company has access to this data. The servers that store personally identifiable information online are in a secure data centre environment, protected by Secure Sockets Layer (SSL), and login requires two-factor authentication.


Our Invoice System & Data Collection

Heat Care use Zoho Invoice (www.zoho.com) to generate invoices, estimates and statements for each of our clients. Personal data such as contact name, company name, postal address, email address and telephone numbers are manually created within this system at the point of creating the first invoice/estimate for each client. This data is stored on www.zoho.com secure servers which are fully GDPR compliant, please see this document outlining Zoho’s GDPR readiness: https://www.zoho.eu/gdpr.html

We have two-factor authentication setup when logging into Zoho invoice’s secure website, giving an extra layer of security.

As part of Zoho Invoice, emails are sent directly to clients via their system, which includes Invoices, Estimates, Statements and overdue invoice email reminders.

Right to Access

Heat Care use Zoho Invoice, and any client who has a quotation or invoice with Heat Care has full access to their personal data. Upon opening an account with Heat Care clients are invited to access Zoho’s Secure Invoice Portal.

Data Portability

Zoho’s Secure Invoice Portal allows clients to view and amend contact information, view invoices, quotations, credit notes and statements. All of this personal data can be downloaded directly by the client. If you have any questions regarding Data Portability please email us directly: [email protected]

Right to Be Forgotten

If a client only has quotations with Heat Care and no Invoice has been created for services/products, we are able to completely delete that clients details from Zoho Invoice, including all associated quotations. If however a client requests to be forgotten but has invoices for services/products provided, we are, by UK Tax laws, required to keep these records for 7 years. In the event of this happening, we mark the client as ‘inactive’ within Zoho’s Invoice system.

To request a ‘Right To Be Forgotten’ please email us directly: [email protected]

Retention of your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collect and use it and/or as required to comply with applicable UK laws.


Changes to our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on this website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of this website following the alterations. We recommend that you check this page regularly to keep up-to-date.